Insights on Operations

As agentic AI begins to influence decisions at scale, forward-looking organizations need to reimagine governance, trust, and operating models—or risk falling behind.

Generative AI (gen AI) is transforming aftermarket and field services, offering new ways to boost efficiency and enhance customer experience. Here’s how to make it pay.

A tailored, thoughtful combination of cutting-edge technologies, stronger contracting skills, and deep supply chain capabilities can get a new factory up and running—without costly delays.

When generative AI tools do the heavy lifting, companies can optimize their product portfolios faster and more effectively.

Today’s volatility leaves multibillion-dollar capital projects with little room for error. A new approach to stress testing helps keep them on track.

Telecommunications leaders face three key areas of decision-making when adopting and scaling AI.

Current contact center training programs that include gen-AI-based simulations can hugely improve in preparing agents for real-life customer interactions.

Three leading companies highlighted by the Frontline Talent of the Future Initiative showcase talent innovations that redefine maintenance operations for the digital age.

Shifting tariffs and trade policies are pushing companies to rethink their supply chain strategies to protect growth and stay competitive.

Some procurement categories can be hard to crack. We explore how a strategic and tech-first approach can help optimize escalating cloud spending.

Operations functions are often where the rubber meets the road for the implementation of gen AI strategies and where companies can expect to see early examples of success and further potential.

As agentic AI begins to influence decisions at scale, forward-looking organizations need to reimagine governance, trust, and operating models—or risk falling behind.